At FOYE, we are committed to ensuring your complete satisfaction with every purchase. If for any
reason you are not entirely satisfied with your order, we offer a straightforward return and refund
policy.
Eligibility for Refunds
To be eligible for a refund, please inspect your order upon reception. If you discover that the item
is defective, damaged, or incorrect, please contact us immediately within 5 days of receiving the
order. Provide images and videos of the issue so that we can assess the problem and take
appropriate action to make it right.
Non-Delivery Issues
If you do not receive your order within 10 days of your order date, please reach out to us so we
can investigate further and resolve the issue promptly.
Refund Process
Upon approval of your refund request, we will process the refund and credit it back to your
original method of payment within a certain number of days, depending on your payment
provider’s policies.
Return Shipping
If a return is required due to a defective, damaged, or incorrect item, we will provide instructions
for return shipping. However, if you are returning the item for any other reason, you will be
responsible for covering the return shipping costs.